ongbd's Privacy Policy

Personal Data Protection Document

This Privacy Policy ("Policy") provides a detailed description of our practices regarding the collection, processing, storage, use, and protection of personal information of ongbd platform users ("you" or "user"). ongbd is fully committed to this Policy. By using our website or services, you are considered to have accepted the terms of this Policy.

ongbd collects certain personal information to operate its services smoothly and provide you with the best experience. The different categories of information are described below:

1.1 Information You Provide Directly

When you register an account with ongbd or contact us, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment-related information (such as mobile banking account numbers)
• Documents required for identity verification

1.2 Automatically Collected Information

When you use the ongbd website, the following technical information may be collected automatically:

• IP address and device identification number
• Browser type and version, operating system
• Page visit time, session duration, and navigation patterns
• Data obtained from cookies and similar tracking technologies
• Referring URL and access log information

1.3 Transaction-Related Information

Information about your deposits, withdrawals, and gaming activity is recorded. This includes transaction amounts, times, and methods (bKash, Nagad, Rocket, Upay).

ongbd uses your information for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Ensuring access to all platform features including gaming, betting, and financial transactions.
• Identity Verification: Preventing fraud and verifying age (confirming 21+).
• Customer Support: Helping resolve your complaints and questions.
• Technical Improvement: Analyzing platform performance to deliver a better experience.
• Legal Compliance: Adhering to applicable laws and regulations.
• Promotional Communications: Sending information about bonuses and offers with your consent.

ongbd never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These partners have limited access only to the information necessary to perform their designated tasks and are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may share relevant information with government authorities to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.

3.3 Fraud Prevention

If a user is found to be engaged in fraudulent activity or misuse, the relevant information may be shared with security agencies or law enforcement authorities.

ongbd has implemented industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmissions on our platform are secured through SSL/TLS encryption, preventing unauthorized access.
• Data Encryption: Sensitive stored information such as passwords and financial details is kept in encrypted form.
• Access Controls: Only authorized personnel can view user information, and only as required for specific tasks.
• Security Audits: Our systems are subject to regular security reviews.
• Firewall Protection: Our servers are kept secure using advanced firewall technology.

Please note, however, that complete security cannot be guaranteed when transmitting information over the internet. You are also responsible for keeping your account password confidential and using a secure network.

The ongbd website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the basic operation of the website. They are used to maintain login sessions and ensure security.
• Analytics Cookies: These collect statistical information about website usage to help improve our services.
• Functionality Cookies: These remember your preferences and settings to provide a personalized experience.

5.2 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may disrupt some website functions.

ongbd retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• All relevant information is retained while your account is active.
• Even after an account is closed, information may be retained for as long as necessary to meet legal obligations.
• Transaction records are retained for the period required under financial regulations.
• Security-related logs are kept for a limited period and then securely deleted.

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to find out what information we hold about you.

7.2 Right to Rectification

If there is any incorrect or outdated information in your profile, you may contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, if there are legal obligations or if the information is needed to resolve an ongoing dispute, it may not be possible to delete all information immediately.

7.4 Right to Withdraw Consent

If you have previously given consent for promotional communications, you may withdraw it at any time. This will have no effect on your use of our services.

To exercise any of the rights mentioned above, contact us at [email protected].

ongbd's services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a minor has created an account, we will close that account and delete the associated information. Age verification is an integral part of our registration process.

Our servers and data processing infrastructure may be located in various countries. Even if your information is transferred abroad, the protection standards described in this Policy will apply everywhere. We ensure that third-party service providers also follow appropriate data protection practices.

ongbd reserves the right to modify or update this Privacy Policy as needed. If any significant changes are made, we will clearly publish them on the website and update the "Last Updated" date. Continued use of the platform after changes are made will be considered acceptance of the revised Policy.

If you have any feedback or questions about any aspect of this Policy, we are always ready to listen. Write to us directly at [email protected] or use the 24/7 live chat.

ongbd believes that responsible gaming and data protection complement each other. Your gaming habits, deposit and withdrawal history, and behavioral data are used only to provide you with better service and to identify problematic behavior at an early stage. This information is not shared with advertisers or third parties. To learn more about responsible gaming, visit our Responsible Gaming page.